Custom Home Build Process

We not only build homes, we build relationships. And that starts before we ever sign a contract with you.

We’re homeowners, too, so we know that building a home is about living your life during the process as much as it is a financial investment. At Fraser Homes, we’ve developed an efficient, transparent and open step-by-step process so our homeowners are informed and comfortable from start to finish.

 

 

Design Process

Only when you’re 100 percent satisfied with your
plans do we move ahead.

Our own talented draftspeople ensure we get your vision down on paper. Talking through all aspects of an existing plan, changing an existing plan, or working on a true custom-build is a crucial step. Making informed decisions now will help avoid delays later on.

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Communication

Good communication is the cornerstone of our commitment to customer satisfaction.

Fraser Homes uses Builder Trend, which enables our clients to access information about their build 24/7. Get up to date correspondence from our onsite crew and office staff, check who is working on your home, what stage they are at and up to date totals of extras you have added to your home to keep you on budget.

 
 
 

Possession

Suddenly it’s here! Once work is finished, we have a professional cleaning crew go through the entire home.

Our service manager does a “close out” and looks after any last minute details. Once we are certain your home is ready, we schedule a walk-through to explain the various equipment  and systems you as the homeowner must maintain. We sit down again to see if you have questions and then we turn over your keys so you can get settled in. But even after that, we are still a quick call away if you want to go over any issues or if new questions arise.

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1 Year Follow-Up

Our relationship with you is a long-lasting one.

We strive to provide excellent customer service and that means being available to you long after you take possession. If there is anything you want to discuss, we will set up a time for our service manager to visit. Satisfied homeowners mean so much to us and we believe in keeping our family ties strong.